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INFORMATION TECHNOLOGY INFRASTRUCTURE DEVELOPMENT

Overview
The Information Technology Infrastructure Development Unit is responsible for supporting the development of cross-agency information technology solutions. The Unit facilitates the identification of user needs and business processes; maps functional and technical requirements to appropriate technology solutions; and coordinates the development and implementation of agreed-upon information technology solutions. The Unit also identifies linkages for data sharing opportunities between County departments and agencies. Some key projects the Unit supports include Los Angeles County Helps! (LACountyHelps).

Projects

Los Angeles County Helps! (LACountyHelps)
LACountyHelps is an Internet-accessible application designed to help Los Angeles County residents, staff, and public/private organizations access information regarding health and human services. Based on answering a series of questions concerning the resident's unique circumstances, LACountyHelps identifies which health and human services the resident may be eligible to receive and where to go to apply for the services.

The program and/or service identification information may include: 1) a comprehensive description of the programs or services for which the client may be eligible; 2) street addresses, maps, and driving directions to the specific location where the client may apply for the identified services; 3) a list of required documentation and forms needed to apply for the services; 4) relevant telephone numbers and contact persons; and 5) direct links to other websites that offer related types of information.

LACountyHelps was launched on June 1, 2006 and is currently available in English, Armenian, Chinese, Korean, Russian, Spanish, Tagalog and Vietnamese.

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