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Projects
- With SIB as Support
- Customer
Service and Satisfaction Network (CSSN)
The Customer Service and Satisfaction Network (CSSN) has established
Customer Service and Satisfaction
Standards to ensure that families are treated with respect
and courtesy in all interactions with County departments/agencies
and community partners. The CSSN developed and on April 15, 2003,
distributed Customer Service and Satisfaction placards to be placed
in County offices and in offices of community partners. CSSN has
also developed an Environmental Assessment Survey and a Customer
Service and Satisfaction Consumer Survey, and has worked with
the Department of Human Resources in development of a County Employee
Survey. The surveys have been designed to determine both the perception
and reality of how the County conducts its business. CSSN is also
constructing/designing Performance Measures for identified programs
in order to measure the services delivered and the effectiveness
of the service delivery process.
- Outcome
Screening Tool (OST)
The OST, currently being piloted, was developed for use by County
and non-County agencies and is designed to ensure that all health
and human services are effectively contributing to the achievement
of the five outcomes for children and families, to help smooth
referrals, to allow for the collection of outcome data, and to
assess a family's progress toward self-sufficiency through a series
of periodic evaluations.
- Principles
for Partnering
Principles for Partnering best practices were developed to guide
County departments and community partners in their ongoing work
to design initiatives to improve outcomes for children and families.
The Principles for Partnering Workgroup formed the Community Partners
Roundtable to invite community partners into the planning process,
and to begin the task of building the spirit of partnership, collaboration
and co-learning between the County and its community partners.
The Principles for Partnering Workgroup will focus on programs
that cross departmental lines and lend/link themselves to collaborative
efforts in order to assist the community in capacity building
and to empower families. Programs such as pregnancy prevention,
co-location services, childcare, child abuse prevention, employment
training, and public housing will be the vehicles through which
families will be helped to work on their own behalf.
- Los
Angeles Services Identification and Referral System (LASIR)
LASIR
is being developed as an Internet-accessible application, designed
to help Los Angeles County residents, staff, and public/private
organizations access information regarding health and human services.
Based on answering a series of questions concerning the resident's
unique circumstances, LASIR will identify which health and human
services the resident may be eligible to receive and where to
go to apply for the services. The proposed technology solution
is needed to support the delivery of integrated multi-agency services
and promote the sharing of data between health and human services
agencies.
- GIS Asset
Mapping Roundtable and Web Access
The Chief Information Office, chair of the Asset Mapping Roundtable,
is developing automated applications to identify and link service
information with County and community partner facility sites to
improve customer access. One such web based application is to
provide directions, via public and private transportation, for
clients to County and community partner locations. The Asset Mapping
Roundtable also is addressing customer access barriers that prevent/limit
access to services, including geographical service boundaries,
coordination and uniform usage of Geographic Information Systems
(GIS) tools across agencies, and identification of future GIS
needs.
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