OFFICE OF THE CHIEF INFORMATION OFFICER

Strategic Goals

As Digital Divide is a multi-dimensional problem deeply interconnected with other social-economic issues, it requires a strategic plan in partnership with County departments, cities, states, private partners, and other institutes. The plan would enable sustainable solutions that will bridge the digital divide gap to provide all households in LA County the same opportunity to access and receive crucial information and services. As part of this strategy, the Digital Equity Regional Team collaborated to finalize 3 strategic goals to address Digital Divide. These strategic goals and objectives are carefully finalized keeping our guiding principles in mind to ensure equitable access of broadband solutions to all communities.

Strategic Objectives

Provide Digital Devices

  • Scale sustainable device supply chain process
  • Enable reduced cost device options
  • Enable after-purchase technology support options

Increase Accessibility

  • Identify gaps in the availability of broadband access, capacity, and services
  • Accelerate broadband access solutions deployed in the underserved areas
  • Reduce Internet Subscription Costs
  • Increase Public-Private Partnerships related to broadband access services
  • Increase awareness about broadband access in the community

Empower with Digital Literacy

  • Identify digital literacy gaps
  • Enable new channels to deliver digital literacy programs
  • Introduce new training programs to cover diverse needs

Goals & Metrics

  • Percentage of users without digital devices
  • Percentage of users without non-handheld digital devices
  • Percentage of users without internet availability
  • Percentage of users with internet availability less than Broadband Speed
  • Percentage of users who cannot afford internet subscription
  • Percentage of users unable to use the internet for basic purposes (e.g., email, web-browser, messaging services, security awareness)
  • Percentage of users unable to use the internet to consume digital services (e.g., financial services, telehealth, social media, ecommerce)
  • Percentage of users unable to use the internet for producing digital services (e.g., telework, job searches, online classes or job training)
X