Service Integration Branch (SIB)
This branch supports the priorities and initiatives of the Board of Supervisors by providing, among other measures, project management for multi-departmental initiatives that engage outside stakeholders and research and evaluation services aimed at improving service delivery and outcomes.
SIB supports the commitment of the Board to achieve the following strategies for children and families well-being in Los Angeles County by:
- Developing and implementing client-centered approaches for integrated services
- Promoting information sharing
- Increasing cost avoidance strategies that yield improved service outcomes
- Enhancing partnerships with community-based organizations
- Maximizing existing resources and program effectiveness through program evaluation and improved data management
Information Technology Infrastructure Development
The Information Technology Infrastructure Development (ITID) Unit is responsible for supporting the development of cross-agency information technology solutions. The Unit facilitates the identification of user needs and business processes; maps functional and technical requirements to appropriate technology solutions; and coordinates the development and implementation of agreed-upon information technology solutions. The Unit also identifies linkages for data sharing opportunities between County departments and agencies. Some key projects the Unit supports include Los Angeles County Helps! (LACountyHelps).
LACountyHelps is an Internet-accessible application designed to help Los Angeles County residents, staff, and public/private organizations access information regarding health and human services. Based on answering a series of questions concerning the resident’s unique circumstances, LACountyHelps identifies which health and human services the resident may be eligible to receive and where to go to apply for the services.
The program and/or service identification information may include: 1) a comprehensive description of the programs or services for which the client may be eligible; 2) street addresses, maps, and driving directions to the specific location where the client may apply for the identified services; 3) a list of required documentation and forms needed to apply for the services; 4) relevant telephone numbers and contact persons; and 5) direct links to other websites that offer related types of information.
LACountyHelps was launched on June 1, 2006 and is currently available in English, Armenian, Chinese, Korean, Russian, Spanish, Tagalog and Vietnamese.