STRATEGIC PARTNERSHIP PROJECTS
To ignite a new way of aligning technology and innovation with business strategy and vision across Los Angeles County, the Office of the Chief Information Officer (OCIO) launched a user-centered strategic planning and innovation program to support its 37 departments. This program is focused on engaging County employees and users from the beginning on how we achieve outcomes, better serve our customers and improve our staff’s experience working across Los Angeles County.
This program identifies how service delivery can be reimagined and how department technology needs can be better supported to address the needs of our customers. This effort is initially facilitated through design thinking collaborative workshops that are centered around key primary questions, customized to department culture, and engage users to generate bold ideas for how to address program outcomes through the enablement of technology and/or other innovative solutions.
What we Offer
Our department relationships support us to initially triage opportunities for collaboration across this program. We will review the department opportunities and create a custom approach to support your business priorities in alignment with our program, some key steps include:
- Strategic Innovation Workshop (design thinking)
- Analyze and synthesize workshop ideas into “Challenge Statements”
- Engage industry partners and stakeholders
- Convene innovation forum to showcase collaboration opportunities
- Confirm partners and establish timing for engagements
- Launch initial projects and future cohorts
Strategic Partnership Projects
For the first time, Los Angeles County has five Enterprise Information Technology (IT) Strategic Goals that transcend departments and programs, align with the Board of Supervisors Strategic Priorities, and create a common focal point for service delivery and technology investments that ultimately impact 10 million residents.
The 5 Strategic Plan goals are
Mobility: Accelerate mobility for employees and residents to deliver services anywhere at anytime.
Data as a Utility: Enable the use and accessibility of data to build a Countywide culture that emphasizes data-driven decision making.
Digital Civic Engagement: Engage our residents and communities with a variety of digital methods to interact with their government.
Workforce Empowerment: Build a modern workforce that embraces evolving technologies that transform service delivery.
Transform Procurement: Revamp procurement processes for more speed and flexibility to accelerate improved delivery to residents.
The Los Angeles County Chief Executive Office – Homeless Initiative (HI) and the Office of the Chief Information Officer (OCIO) partnered and hosted a design thinking innovation workshop to engage stakeholders and service providers to confirm business pain points and to triage ideas for how technology could support achievement of their business goals.
Beaches & Harbor
Office of the Chief Information Officer (OCIO) partnered with Beaches and Harbors for an important strategic innovation partnership. We customized a dynamic design thinking workshop encouraging everyone to think boldly and explore innovative solutions to solving their never-ending parking challenges. The premise of the workshop was to think strategically, generate ideas, and then prioritize ideas into themes to see where technology can support those ideas into becoming tangible solutions.
Across a series of ten strategic roadmap workshops, Office of the Chief Information Officer (OCIO) and the Department of the Auditor-Controller department will engage hundreds of County employees to identify current and future business priorities and challenges to determine how technology can better enable outcomes across five primary business tracks, Human Resources, Budget, Finance, Payroll, and Procurement.
How We Innovate
Strategic partnerships are an essential element and enabler of innovation. Departments and organizations that have elevated technology from a traditional back office function to a strategic partner with the business understand the importance of technology in service transformation through innovation.